Privacy Policy

1. Who We Are

Goat Adventures Somerset is a goat walking and experience centre based in Somerset, UK. We rescue goats and provide outdoor experiences for visitors.
Data Controller: Goat Adventures Somerset
Email: Leon.dasilva@hotmail.com
Location: Higher Comeytrowe Farm, Taunton, Somerset, UK

2. What Personal Data We Collect

We may collect the following information when you interact with us:

• Identity data: name, email address, phone number
• Booking information: date/time of visit, number of participants
• Payment information: processed securely by our payment provider (we do not store card details)
• Website data: IP address, browser type, cookies, and analytics
• Social media interactions: messages, comments, or enquiries sent via Facebook or other platforms
• Photography: only with your consent during visits or events

3. How We Collect Your Data

We collect data in the following ways:

• When you make a booking or enquiry
• When you contact us via email, phone, or social media
• When you visit our website (cookies and analytics)
• When you sign up for updates or newsletters
• When you participate in events or experiences

4. Why We Use Your Data

We process your personal data for:

• Managing bookings and providing services
• Responding to enquiries
• Ensuring safety and welfare during goat walks
• Processing payments
• Sending marketing updates if you opt in
• Improving our website and services

Our lawful bases include contract, legitimate interest, legal obligation, and consent (for marketing).

5. Cookies & Website Tracking

Our website may use cookies to:

• Improve site performance
• Understand visitor behaviour
• Support booking functionality

You can control cookies through your browser settings.

6. Who We Share Data With

We only share your data with trusted third parties when necessary:

• Payment processors
• Booking platforms (if used)
• Website hosting and analytics providers
• Emergency services if required for safety

We never sell your data.

7. International Transfers

If any service provider stores data outside the UK, we ensure appropriate safeguards are in place, such as UK‑approved standard contractual clauses.

8. Data Retention

We keep personal data only as long as necessary:

• Booking and enquiry data: up to 2 years
• Financial records: 6 years (legal requirement)
• Marketing data: until you unsubscribe
• Accident/incident reports: 3 years, or longer for minors

9. Data Security

We use appropriate technical and organisational measures, including:

• Secure devices and password protection
• Encrypted payment processing
• Limited access to personal data
• Staff awareness of data protection responsibilities

10. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion (in certain circumstances)
• Object to processing
• Withdraw consent (for marketing)
• Request data portability
• Lodge a complaint with the ICO

11. Marketing

We only send marketing communications if you have opted in. You can unsubscribe at any time.

12. Updates to This Policy

We may update this policy occasionally. The latest version will always be available on our website.

13. Complaints

If you have concerns about how we handle your data, please contact us at Leon.dasilva@hotmail.com.
If you are not satisfied, you can contact the Information Commissioner’s Office (ICO).